Refund & Returns Policy

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused and in its original packaging.

To start a return, email us at support@howllister.com with:

• Your order number
• The item you'd like to return
• The reason for your return

We'll respond within 1-2 business days with return instructions.

Refunds Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5-7 business days.

Damaged or Wrong Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the item and we'll send a replacement or issue a full refund — no return needed.

Non-Returnable Items For hygiene reasons, the following items cannot be returned once opened:

• Waste bags
• Lick mats
• Food/water bowls

Late or Missing Refunds If you haven't received your refund after 7 business days, first check with your bank as processing times vary. Then contact us at support@howllister.com and we'll investigate immediately.